Open to work
Tien Dang (Ted)
Product Analyst
With a background in Product Management and Analysis, I bridge the gap between technical data systems and business operations. I focus on making effort to boost productivity, cut operational costs, mitigate compliance risks, and accurately forecast resource demands, ensuring the sustainable enterprise growth.
Professional Experience
Aug 2025 - Present
- Designed and launched an automated essay submission and feedback platform using Gemini API, cutting evaluation turnaround from 48 hours to under 30 seconds and raising how often students stay active on the platform.
- Implemented gamification mechanics (daily study streaks, achievement badges, and level progression) so more students kept a 30-day practice habit.
- Configured and administered Learning Management System (LMS) modules, centralizing digital curriculum delivery, automated mock exam grading, and progress dashboards for 500+ active learners.
- Redesigned academic support and assignment review workflows, establishing standardized SOPs for teaching assistants to cut grading turnaround and student inquiry response times.
Aug 2025 - Nov 2025
- Defined technical requirements and project scope for an IoT hospital security platform, coordinating milestones across a 7-person engineering team.
- Led weekly client meetings with Cloak Solutions to gather feedback, clarify requirements, and secure formal project plan sign-offs.
- Analyzed network telemetry datasets to define input features and baseline rules for identifying suspicious medical device activity.
- Established alert thresholds and triage rules to filter out false alarms before escalating security warnings to clinical staff.
Jun 2022 - Jun 2023
- Provided API integration support for 30+ 3PL vendors, troubleshooting data payloads to ensure seamless overflow parcel routing.
- Managed system triage across 100+ logistics hubs, enforcing SLAs of < 24-hour initial response and 48-hour resolution for low-severity incidents to accelerate developer hotfix cycles.
- Assisted with new system rollouts by analyzing operational workflows and managing enhancement requests, communicating progress across teams to hit milestone deliverables within standard quarterly release pipelines.
- Executed User Acceptance Testing (UAT) for system rollouts, validating feature requirements against business logic to prevent production bugs.
- Developed functional user documentation and onboarding decks for supported systems, reducing catch-up time and training overhead for new team members.
Sep 2020 - Sep 2021
- Mapped digital user journeys to transform bilingual curriculum workflows into interactive e-learning modules across 6 campuses, establishing COVID-19 lockdown SOPs.
- Authored Business Requirement Documents (BRDs) and user stories, translating curriculum standards into functional specifications for development teams.
- Coordinated cross-functional release schedules across academic and technical teams, delivering digital learning modules within planned sprint timelines.
- Delivered SOP training for 100+ teachers across the school system, guiding educators through digital workflows to accelerate platform adoption.
- Redesigned administrative distribution workflows, eliminating manual data entry bottlenecks and standardizing operational processes across campuses.
Product & Projects
Delivered
Automation
AI matching
Exception review
Card Payment Reconciliation and Settlement Redesign
For a national non-profit: card payments from bank files into the books.
Clearing moved from up to 5 business days to the same day.
Most payments post with no retyping, and double charges dropped to zero.
Delivered
Automation
Alert triage
Read-only safety
Hospital Equipment Alert Triage Redesign
Alert triage for a clinical network, with read-only safety rules.
False alarms fell sharply, so nurses and IT spend less time on noise.
Review cut from 48 hours to under 60 seconds, with zero accidental cutoffs.
Delivered
Generative AI
Workflow design
Teacher review
Language Academic Essay Evaluation Redesign
AI-assisted scoring for an academic center; teachers only on unclear cases.
Feedback cut from 24 to 48 hours down to under 30 seconds on the fast path.
Most essays clear without a teacher touch, and students revise far more often.
Production
Automation
AI extraction
Outreach drafting
Job Sourcing and Application Workflow Redesign
Collects job posts, pulls out skills with AI, and drafts outreach.
Daily search time cut from about 2 hours to under 5 minutes.
Skills extract in under 3 seconds, with far more outreach drafts each day.
Alpha (60% MVP Complete)
Offline workflow
Mesh relay
Priority triage
Lifeline Offline Emergency Communication Redesign
Open-source SOS relay for storms and floods when cell service is down.
Boat dispatch coordination is much faster when towers and hotlines fail.
SOS works with no cell signal, and private addresses stay off public maps.
Education
Master of Information Technology (Information Systems)
2023 - 2025Swinburne University of
Technology, Melbourne, VIC
Master of Applied Linguistics
2020 - 2022Benedictine University
(USA), Vietnam Cohort
Certifications
Snowflake SnowPro Associate
View Credential
Credential ID: S127225-260103-SOL
Validity:
Jan 2026 - Jan 2028
Skills
Process Modeling & AI Orchestration
BPMN 2.0 (Camunda Modeler)
AS-IS / TO-BE Gap Analysis
DMN Decision Tables
LLM Workflow Orchestration
AI & Automation Workflows
Human-in-the-loop Exception Design
Confidence-based Routing
Fuzzy Matching / Anomaly Detection
Automated Triage Rule Design
Generative AI Content Automation
Resilient Offline Workflow Design
Requirements Engineering
Business Requirements Documents (BRD)
System Requirements Specifications (SRS)
User Stories
Acceptance Criteria
User-Centred Design
User Journey Mapping
Persona Definition
Wireframe Scoping
Testing & Governance
User Acceptance Testing (UAT)
Test Case Execution
Audit Trail Design
PII / Sensitive Data Handling
Jira
Confluence
Data Querying & Analysis
SQL
Snowflake
Excel
System Integration
Analytics & Reporting
Power BI
References
Khoa Le (Kevin)
Academic Manager, IELTS
HERE